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Customer Service
If you want to check the status of your order you have already placed, you may visit the UPS Order Tracking Page and enter your tracking number sent to you upon dispatch. Ordering Merchandise Over the Phone While shopping at night-vision-goggles.com is safe and secure, we realize that some of our guests would prefer to order over the phone. We invite you to browse through our site and then call 1-360-835-5629 to place a phone order. If you need help with finding a particular product which is not listed at night-vision-goggles.com, we will be happy to special order it. We know our guests expect more, so we'll be adding more products every week. Be sure to check our web site as we continue to grow. All shipments are sent via United Parcel Service. Upon shipment of your item, we send you an automatic electronic message with the date of dispatch, expected day of arrival, and tracking number of your shipment where you can check the status at the UPS website. For ground shipments via UPS, the time of delivery is usually 2-5 days. Overnight delivery is available. Insurance is also available on domestic shipments via UPS. Please note that we do not ship to any international locations. We ship to US addresses only. Our shipping and handling rates are made easy for the buyer - we charge shipping and handling according to the number of units you buy. Shipping and handling charges are as follows:
All orders are processed and shipped within 1 business day upon full receipt of payment. If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately at 1-360-835-5629 or by e-mail. The carrier will inspect and pick up the damaged package and the damaged items will be replaced. BEFORE MAKING YOUR PURCHASE OF NIGHT VISION DEVICES FROM OUR SITE, PLEASE CAREFULLY READ THIS LEGAL NOTE. IF YOU CANNOT COMPLY WITH THE BELOW STATEMENT, OR DO NOT AGREE WITH THE TERMS, MAY WE SUGGEST YOU SELECT ANOTHER VENDOR. The customer guarantees that by placing an order from Night Vision Goggles Dot Com, he/she agrees to use the product in full compliance with local and federal laws of the United States, and will use the product in a lawful, civil manner. Night Vision Goggles Dot Com serves only US based customers who intend to use the product in the U.S. The customer also agrees not to take the purchased product outside the United States, or transfer the product to a 3rd party with the intent of doing so. We reserve the right to refuse sales to customers at our own discretion. Night Vision Goggles Dot Com is an American company and is not affiliated with the military industry in any way. We sell only commercial grade optics intended for civilian, non-military use, and abide by all U.S. Federal laws. At Night Vision Goggles Dot Com we understand that in some cases, it is difficult to purchase products online without the ability to see and test the product in advance. We therefore offer a 15 day money back guarantee on all of our products. A seven percent restocking fee applies on all returns. A five percent surcharge is levied on all cancelled orders prior to product shipment. Customers only pay the differential cost for exchanges or upgrades from a previous purchase. In order to receive maximum credit on all returns, the returned item must be in new condition with all accessories, manuals, receipts and OEM packaging intact. Credits cannot be given on returned items which are misused, mishandled, or damaged in any way by the customer. The customer is responsible for return shipping of all items, and takes the responsibility to ship the item so that it is not damaged in route. If you return an item for whatever reason make sure to pack it securely to avoid any damage in route. Please carry out the following instructions for 15 day product returns: 1. Phone Night Vision Goggles Dot Com at 360-835-5629 to obtain a return authorization. 2. Upon receipt of return authorization, carefully pack and box up the item and include all packaging, accessories, product warranty card, and sales receipt. 3. Ship your package to: The customer is responsible for paying all applicable shipping and handling charges of the product to Night Vision Goggles Dot Com. If you are returning an item for an exchange, you will receive your replacement item within 5-7 business days after we receive your return. If you are requesting a refund, your credit card account will be credited within 2 business days after we receive your return or you will be sent a refund check. Product returns must be postmarked no later than 15 days from the date on the sales receipt, otherwise the product will be considered sold to the customer. No exceptions. Warranty and Post Warranty Service To ensure the best quality on all our products and avoid any defects, Night Vision Goggles Dot Com carries out field tests on each item before it leaves our warehouse. Further, we also offer a full 12 month warranty on all our products. The following conditions apply for warranty returns: 1. Phone Night Vision Goggles Dot Com at 360-835-5629 to obtain a return authorization. 2. Upon receipt of return authorization, carefully pack and box up the item and include all packaging, accessories, product warranty card and sales receipt. 3. Ship your package to: If product is found to be defective within 12 months from sales date, product is to be returned to Night Vision Goggles Dot Com for replacement unit, customer will be billed $9.99 product quality check and return shipping and handling to the customer. The customer is responsible for paying shipping and handling charges back to Night Vision Goggles Dot Com, and bears full responsibility for the product until it is received by Night Vision Goggles Dot Com. After warranty service is also available
for the life of your product. If a customer has an after/out of
warranty product for repair, he/she is to contact Night Vision Goggles
Dot Com directly for that service. Night Vision Goggles Dot Com charges
the following for after/out of warranty replacement, for which the
customer is provided with a field replacement unit (FRU): The FRU units are covered by a 3 month warranty. Full payment is to be made in advance to Night Vision Goggles Dot Com prior to dispatching the FRU to the customer. Shopping at Night Vision Goggles Dot Com is easy, secure and efficient. We accept MasterCard, Visa and American Express. We also provide you with other payment options, depending on your location and type of purchase. We currently accept the following additional methods of payment:
Fax orders are also accepted. Please
make all checks/money orders payable to "Rigel Optics". Please note: a surcharge of $25.00 is due immediately for all cancelled checks. If you ship an order to a Washington address, there is tax payment involved. Orders shipped to Washington addresses are subject to a 8.1% tax. If you are shipping to any other state in the U.S., sales tax will not be charged on your purchase. We know that offering a safe and secure shopping experience is one of the most important things we do. We use Secure Sockets Layering (SSL) to encrypt all of your personal information including your credit card number. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. Online Shopping Frequently Asked QuestionsAt Night Vision Goggles Dot Com, we give a top priority to protecting the buyer and making the Internet a safe and enjoyable shopping place. When placing an order online, we have employed the latest encryption technology to guarantee protection against intercept of your information. Further, your orders are also extra-ensured for protection with the use of SSL [Secure Server Locket] technology in data transmission. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. Q. How do I know if a Web site is secure? A. There are several ways to confirm that you are in a secure area. All SSL browsers listed above have a symbol in the lower left corner of the browser that indicates you are in a secure mode. You can also tell when you are in a secure area because the URL to the left of the colon changes from "http" to "https". Q. What is the worst thing that could happen? A. Under the Fair Credit Billing Act, your bank can not hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Night Vision Optics will cover the entire liability for you, up to the full $50.00. Q. Which part of Night Vision Goggles Dot Com Web site is secure? A. Any time you place an order with us through our Secure Order Form, all the information you transfer is encrypted for privacy. Q. Does anyone else see the information that I provide to Night Vision Goggles Dot Com? A. We respect our customer's privacy. No customer information is made available to outside companies without the customer's consent. Information gathered online is used only for the purpose of personalizing product information on the Night Vision Goggles Dot Com Web site. Q. What if I don't feel comfortable giving my credit card number online? Can I still order Night Vision Goggles Dot Com products? A. Absolutely. You can also order 24 hours a day, 7 days a week by submitting your order via fax at (1) 360-835-9734 or by phone at (1) 360-835-5629. . |
